Privacy policy
1. Introduction
This Privacy Policy describes how ca.redodopower.com (“we”, “our”, or “the Site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
2. Contact
If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us by email at support.ca@redodopower.com
3. Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and the details necessary to process your purchases. We may also collect additional information if you contact us for customer support.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected directly from you.
- Disclosure for a business purpose: shared with our e-commerce platform Shopify, and with third-party service providers such as payment gateways, shipping carriers, and analytics or marketing tools as needed.
- Personal Information collected: name, billing address, shipping address, email address, and phone number, Payment details (processed securely through third-party payment processors; we do not store full credit or debit card numbers), We accept the following payment methods: Visa, Mastercard, PayPal, Shop Pay, Apple Pay, and Google Pay.
- Customer support information
- Purpose of collection: to assist you with inquiries, troubleshoot issues, and provide after-sales service.
- Source of collection: collected directly from you when you contact our support team.
- Disclosure for a business purpose: may be shared with Shopify and our customer support or fulfillment partners when necessary to resolve your request.
- Personal Information collected: your name, email, order details, and any information you voluntarily provide.
4. Minors
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us to request deletion.
5. Sharing Personal Information
We share your personal information with service providers to help us deliver our services and fulfill our contractual obligations, including:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may also share information to comply with legal obligations, respond to lawful requests, or protect our rights.
6. Behavioural Advertising
We may use your information for marketing and retargeting purposes, such as showing you personalized ads that may interest you.
- We use tools such as Google Analytics to understand how customers interact with our Site. Learn more about Google’s privacy practices here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- You can also opt out of targeted advertising from: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- To opt out of some third-party advertising services more broadly, visit the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
7. Using Personal Information
We use your personal information to:
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Offer and deliver our products and services
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Process orders and payments
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Ship and fulfill your purchases
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Communicate updates and promotional offers
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Ensure compliance with applicable laws and prevent fraud
8. Lawful Basis (for EEA Residents)
If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Our legitimate interests (which do not override your rights)
9. Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless otherwise required by law. You may request deletion of your personal data at any time by contacting us.
10. Automated Decision-Making
We do not engage in fully automated decision-making that has legal or significant effects on customers. Shopify may use limited automated systems to detect and prevent fraudulent transactions.
11. Cookies
Cookies are small data files placed on your device. We use functional, performance, and analytics cookies to improve your browsing experience. You can control cookie preferences through your browser settings.
For more information on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing; referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing; referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
12. Do Not Track
Please note that our Site does not alter data collection or use practices when your browser sends a “Do Not Track” signal, as there is no consistent industry standard for such signals.
13. Changes
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new effective date.
14. Complaints
If you have concerns or complaints about our handling of your personal information, please contact us at support.ca@redodopower.com.
If you are not satisfied with our response, you may contact your local data protection authority for further assistance.
For example, in Canada you can visit the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/
Last updated: October 29, 2025