Redodo Warranty policy

Redodo Product Warranty Policy

We believe in the quality of our products and are happy to offer the following limited warranty:

The warranty starts from the date of purchase by the original buyer. The order number is an important proof for purchasing and warranty services.
The warranty covers material defects, workmanship, and performance.
Redodo warrants to the original consumer purchaser that the Redodo product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Redodo's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

Product Category				Warranty Period
Brand new	Battery		12V Series *Capacity: 20Ah and above	5 years
			24V Series *Capacity: 20Ah and above	5 years
			36V Series*Capacity: 20Ah and above	5 years
			48V Series: All	5 years
			51.2V Series *Capacity: 30Ah and above	5 years
			12V 6Ah,12V10Ah,12V12Ah	3 years
	Accessories	Charger	AC-DC DC-DC(With or without MPPT)	2 years
		Controller/MPPT	All	3 years
		Inverter	12V 300W	1 year
		Inverter	12V 1000W 12V 2000W 12V 3000W	2 years
		Socket	12V/24V 40A	1 year
		Portable Battery Box	12V 100Ah	1 year
		Battery Monitor	12V/24V/36V/48V 500A	1 year
		Breaker	12V/24V/36V/48V 250A	1 year
		ANL Fuse	12V/24V 250A	2 years
Like-new	Battery		12V Series	2 years
			24V Series *Capacity: 20Ah and above	3 years
			36V Series *Capacity: 20Ah and above	3 years
			48V Series: All	3 years
			51.2V Series *Capacity: 30Ah and above	3 years
	All accessories			1 year

Repair Or Replacement

Redodo will repair, at Redodo's expense, any Redodo product that fails to operate during the applicable warranty

period due to a defect in workmanship or material. For any unrepairable product, Redodo will provide a free

replacement with the same or an equivalent model, as agreed upon by both parties.

A 30-day repair/replacement warranty is provided from the date the repaired/replaced product is received.

Repaired/Replaced products will be covered by either the original warranty period or the repair warranty, whichever is later.

Replacements may be refurbished but will be functionally equivalent to the original item.

30 days Return Window Policy

Redodo will cover the shipping cost for returns for the following reasons: defect product, delayed shipping, or

damaged package. For returns due to all other reasons and return shipping fees will be deducted from the refund

amount.

Replacement & Refund Policy

Redodo will provide a replacement for any defective products. If a customer insists on a return and refund due to

special circumstances, the following terms apply:

Period from Delivery Date	Refund Policy
Within 12 Months (Inclusive)	Full Refund (No depreciation fee applied).
After 12 Months	Pro-rated Refund (A monthly depreciation fee will be deducted).

Depreciation Calculation: The monthly depreciation fee is calculated as follows:

Monthly Deduction = Purchase Price ÷ Total Warranty Months

Order Cancellation

The buyer can cancel the order at any time before the order is processed. If the order cannot be canceled before the process, the buyer needs to try to contact FedEx/UPS by telling them to refuse the package.

If fail to refuse the package after trying the above steps, the buyer can arrange a return based on the Redodo's return and refund policy.

Exclusions and Limitations

* Batteries shall not be used as a backup or primary power source for life support systems or other medical equipment, or for any purpose where failure of the batteries could result in personal injury loss of life, or catastrophic property damage, without the manufacturer's involvement in the system design and the manufacturer's express written authorization.

Use of batteries in this manner is at the purchaser's/buyer's sole risk. To the extent permitted by law, the manufacturer disclaims any and all liability arising from such use. In addition, the manufacturer reserves the right to refuse to service any battery used for such purposes and disclaims any and all liability for the manufacturer's refusal to do so.

* Reasonable Wear Rate.

* Use of unapproved parts or unapproved alterations to parts to the extent prohibited by the manufacturer's operating manual.

* Defects caused by persons other than the manufacturer, including but not limited to violations of the operation manual, maintenance, installation, and commissioning instructions, brochure, and agreements provided to the buyer, operation or maintenance of the product by such parties, or installation and commissioning of equipment and materials.

* Vandalism, abuse, or force majeure events.* Items expected to be consumed or expended during the routine operation and maintenance of the product

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Email: support.ca@redodopower.com