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Redodo Power supports 2 payment methods:
1. PayPal Payment
2. Credit / Debit Cards Payment We accept the Below credit/debit cards as payment:
- American Express
- Apple Pay
- Google Pay
- MasterCard
- Shop Pay
- Visa
- Klarna

Generally, the order payment is composed of the price of goods/services (plus applicable taxes). Usually there is not an International bank fee or transaction fee. If the transaction fee has been charged, please confirm with your card issuer, or check your credit card’s terms and conditions.

To ensure your order is not declined when placing a new order we suggest the following:
- Change another bank card to fulfill the payment.
- As an alternate solution, you can try to use PayPal to complete the checkout. If you've tried the options above and are still having problems, contact our customer service with as many details as you can about the issue, including any error messages you receive and we'll try to resolve it as soon as we can.

If your discount code isn't working, please feel free to get in touch with our customer service. Please keep in mind:
 - Only one discount code can be used per order, the discount code can’t be combined with.
- Conditions of each promotion vary, so make sure you check the details provided when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiration date or a limited amount.

Once the order goes through successfully, the order confirmation email will be sent to the mailbox you used for placing the order automatically. And the tracking number will also be sent by email after the shipment is arranged. You can also log into your account on our website to view your order process. For further assistance, feel free to reach out to our customer service.

Your order can be canceled/changed if you contact our customer service before it is shipped. Once your order has been shipped, you will receive a shipping information email, in this case, we do not accept any change. If you don’t need the products, you may simply return any unwanted items by following our return instructions.

To use a discount code, enter it into the "discount code or gift card" field during checkout and click “Apply". Please note that each code can only be used once. Discounts cannot be combined with other promotions.

If your payment has been declined, then you'll need to double check your payment information and place your order again. We aren't able to reinstate an order once the payment has been declined. You also can contact our customer service, include as many details as you can about the issue (including any error messages you receive), and we'll try to resolve it as soon as we can.

We have multiple warehouses located in CA/TX/GA/PA USA, we will arrange for shipment from the nearest warehouse according to your shipping address and stock situation.

We'll arrange the shipment for your order the next business day after you place your order (Monday-Friday, excluding public holidays). And normally you could receive your packages in 2-5 workdays.

We only support ships to the continental U.S., Canada, Japan, and EU countries (except Cyprus, Malta, Ireland, and Switzerland). The order should be placed on the corresponding website.
US: www.redodopower.com
Canada: ca.redodopower.com
Japan: jp.redodopower.com
EU: www.redodopower.de

The P.O. Box address is not acceptable because it causes missing parcels easily, please make sure to enter a physical address to avoid any issues with your shipment.

Due to the products are not always at the same warehouse, we will ship two items with two separate packages by FedEx or UPS, and there will be two tracking numbers, but the website systems allow only one tracking number to be uploaded. So, you may see only one tracking number in your order. If your items are not delivered at the same time, please feel free to contact us through this email address: service@redodopower.com

Because the cooperated logistics companies will encounter some unexpected situations during transportation sometimes, if you don’t receive your package within the time frame, please feel free to contact our customer service. We'll be more than happy to help!

We're sorry that we currently do not support shipment to Alaska, Hawaii, and Puerto Rico. If you have a shipping forwarder located in the continental USA that will be helpful.

We provide a pro-rate five-year warranty for the poor performance of all battery products when used correctly in accordance with the product manual instructions. The warranty is in effect from the date of purchase by the user. Procedures for Warranty Claims
1. We’ll assist in analyzing the consumer’s problem within 24 hours, and help solve problem, restore battery usage, and introduce the optimal use method.
2. If our product fails to work normally, the consumer assists us in completing all the battery testing, and both parties confirm that the product does have quality problems, we’ll send a replacement battery/partial refund to the defective battery after it has been returned to our warehouse by the pre-paid label we prepared. And the defective battery will be checked and tested by our technical team to analyze the problem.

If you want to return an item because of personal reasons (such as unsuitable size), we usually do not cover the cost of the return, but if the item has quality problems, please contact our customer service and we will solve the problem as soon as possible.

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! In case you receive the wrong item, please contact our customer service and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
 1) Your order number
 2) Provide photos of the items you received
 3) Photos of the shipping label pasted on the parcel outside.

If you have not received the delivered package, please kindily help call UPS at 1-888-742-5877 or FedEx (1-800-463-3339 or 1-800-488-3705) to help confirm whether they've delivered your package to the correct address. And kindly helpcheck if your family or neighbors had received the package for you. Please feel free to contact us at any time, and we willtry our best to support you to find the product.

We take pride in the quality of our items and if it's anything less than great, we want to make it right. In case you receive a damaged or defective item, please contact our customer service and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
 1) Your order number
 2) Product SN code number (you can find it at the top of the battery)
 3) Describe the damage/defects and provide clear photos

Please contact our customer service and we will provide a pre-paid label for the return, this normally costs less than you send it back yourself, and this is more convenient for us to track the return logistics information.

We will issue a refund once the item has been returned to our warehouse and inspected.

1) Contact Amazon/eBay/Walmart store service directly regarding your order, and our service staff will reply to your email within 24 hours.
2) Send emails to service@redodopower.com for consulting, please remember to provide your Order Number so that we can locate your order details.